Frequently Asked Questions


Shipping Details

Shipping Locally & to the U.S.

Hafa Adai! We offer free first-class shipping to Guam, CNMI, and the mainland U.S.A. through USPS! Tracking information will be emailed once the item ships.

International Shipping

For international orders, please contact us first for a shipping quote. 

Do you do meet ups?

Yes! We love meeting customers in person! Whether at a weekend event or at scheduled meet up, it lets us share our passion and story behind the product with you.

Payments, Receipts, and Refunds

Credit Cards

We accept all major credit cards, PayPal, Google Pay, and cash (at events only).

Receipts

A receipt will be emailed upon completion of checkout and a packing slip will be included with the item.

Refunds

Unopened packages can be returned within 30 days from the purchase date for a full-refund. Please contact us at info@charcoalguam.com in the event there are manufacturer's defects.

Lost or Stolen Packages

Tracking information will be used to track the package. Please confirm that the shipping address is correct as Charcoal Guam can not be held responsible for packages marked "Delivered" under USPS tracking information.

Activated Charcoal Powder Teeth Whitening Kit

Does this come with a bamboo toothbrush?

Yes! Additional toothbrushes are available for $3 each.

How to use activated charcoal teeth whitening powder?

Dip a wet soft-bristled toothbrush into the charcoal powder and brush your teeth gently in small circles for 2 minutes. Allow the charcoal to sit for 3 minutes for maximum absorption. Rinse with water and smile!

If you notice any remaining charcoal residue that didn't rinse away, you can brush with normal toothpaste to clear it.

When will I see results?

We recommend using the product 7 nights in a row as an initial detox. Afterwards, you can continue using this product alongside your regular oral routine as much, or as little, as needed. Most people start seeing noticeable results after 3-5 uses.

Is it bad for enamel and gum?

Activated charcoal powder is completely safe when used properly. The natural whitening properties of activated charcoal are from its ability to draw out and absorb impurities from your teeth and not from chemical whitening or abrasion.

Can pregnant and nursing women use it?

Pregnant and nursing women can use our products! Just follow the directions. 

Read more here: 

https://charcoalguam.com/products/activated-charcoal-powder-for-teeth-whitening 

Ceylon Java Body Scrub

What is "Ceylon"?

Not "what", but "where"...Ceylon was the name of Sri Lanka up until 1972. Which is the birthplace of cinnamon.

It smells so wonderful, is that coffee?

Yes...yes, it is glorious coffee. We seriously thought about calling this "Good Morning Scrub".

Can I use it on my face?

It is an exfoliant, it should not be used on the face as it may be a little too course.

How should I use it?

Wet skin and rub in scrub using small circles going toward your heart. After applying, allow it to sit on your skin for a few minutes before rinsing. 

Read more here: 

https://charcoalguam.com/products/ceylon-java-body-scrub

Solid Cologne

Is this for men?

This is a clean and crisp scent that works well for men and women.

Can I leave it in my car?

We wouldn't recommend it. We have done it on occasion and it was fine, if anything a little soft, but Guam does get extremely hot inside locked vehicles. 

Can I really use it on my fafa?

Haha, sure, use it wherever you like!

Read more here:

https://charcoalguam.com/products/solid-colgne

Tamanu Facial Soap

What is Tamanu?

It is oil from the Tamanu Nut, which grows in Polynesia and Southeast Asia. In the cosmetic industry, it is often referred to as "Green Gold" as it is green in color and very expensive and hard to come by.

What makes it so special?

Tamanu Nut Oil is one of the most beneficial oils for your skin. We designed this facial soap for our 13 year old son, who has acne problems in his "T zone". If you have acne prone normal-to-oily skin, the one-two punch of Tamanu Oil and Tea Tree Oil will do wonders for you.

Read more here:

https://charcoalguam.com/products/tamanu-facial-soap